Refund Policy

At Interview Mastery, we are committed to providing high-quality professional communication training services. We understand that circumstances may change, and we have established this Refund Policy to address cancellations, refunds, and related matters in a fair and transparent manner.

Please read this Refund Policy carefully before purchasing our services. By making a purchase, you acknowledge that you have read, understood, and agree to this policy.

1. Overview

This Refund Policy applies to all services offered by Interview Mastery, including:

• Individual coaching sessions
• Multi-session coaching programs
• Public speaking training
• Oratory skills development
• Personal consultations
• Corporate training programs
• Digital products and resources

2. Cancellation and Rescheduling Policy

2.1 Client-Initiated Cancellations

How to Cancel or Reschedule:

• Email us at [email protected]
• Call us at +1 (469) 302-3340 during business hours
• Use the online scheduling system (if applicable)

Cancellation and rescheduling requests are processed based on the time we receive your notification, not when you send it. Please ensure you receive confirmation of your cancellation or rescheduling request.

2.2 No-Show Policy

If you fail to attend a scheduled session without providing advance notice ("no-show"), the session will be considered completed and is non-refundable. You will forfeit that session and its associated fees.

2.3 Company-Initiated Cancellations

In the rare event that we need to cancel a scheduled session, we will:

• Notify you as soon as possible
• Offer to reschedule at your convenience
• Provide a full refund if rescheduling is not possible or acceptable to you

3. Refund Eligibility

3.1 Individual Sessions

3.2 Multi-Session Programs (4+ Sessions)

Before Program Begins:

• Full refund available up to 7 days before the first scheduled session
• 50% refund available 3-7 days before the first scheduled session
• No refund available less than 3 days before the first scheduled session

After Program Begins:

• Refunds are calculated on a prorated basis for unused sessions
• Completed sessions are non-refundable
• Missed sessions (no-shows or late cancellations) are considered completed and non-refundable
• A 20% administrative fee applies to refunds requested after the program has started

Example Calculation: If you purchased a 10-session program for $1,500 and request a refund after completing 3 sessions, the calculation would be:

• Value per session: $150
• Completed sessions value: $450 (3 × $150)
• Remaining value: $1,050 (7 × $150)
• Administrative fee: $210 (20% of $1,050)
• Refund amount: $840 ($1,050 - $210)

3.3 Corporate Training Programs

Corporate training programs have customized refund terms that are specified in the service agreement. Please refer to your specific contract for applicable refund terms.

3.4 Digital Products and Resources

Due to the nature of digital products (downloadable materials, recorded content, online courses), these items are generally non-refundable once accessed or downloaded. However, we will consider refund requests on a case-by-case basis if:

• The product is significantly different from what was described
• There are technical issues that prevent you from accessing the content
• You request a refund within 14 days of purchase and have not accessed more than 25% of the content

4. Satisfaction Guarantee

To request a refund under our satisfaction guarantee:

• Contact us within 48 hours of your first session
• Provide specific feedback about why you were not satisfied
• Complete a brief satisfaction survey to help us improve our services

This guarantee does not apply to:

• Multi-session programs after the first session has been completed
• Sessions where you arrived late or unprepared
• Situations where you violated our Terms and Conditions
• Digital products or recorded content

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected] or phone at +1 (469) 302-3340
2. Provide your full name, contact information, and order/booking details
3. Specify the reason for your refund request
4. Include any relevant documentation or information

5.2 Refund Processing Time

Once we receive and approve your refund request:

• Refunds are typically processed within 5-7 business days
• You will receive email confirmation when the refund is processed
• Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account
• Refunds are issued to the original payment method used for the purchase

5.3 Refund Method

Refunds are issued using the same payment method used for the original transaction:

• Credit/Debit Card: Refunded to the original card
• Bank Transfer: Refunded to the original account
• Other Payment Methods: Refunded according to the payment processor's policies

6. Non-Refundable Items and Situations

The following items and situations are non-refundable:

• Sessions attended or completed
• No-show appointments
• Late cancellations (less than 24 hours notice)
• Digital products that have been accessed or downloaded
• Services rendered in full
• Administrative fees and processing charges
• Third-party fees (payment processing fees, platform fees)
• Services terminated due to violation of our Terms and Conditions
• Custom or personalized materials created specifically for you

7. Special Circumstances

7.1 Medical or Emergency Situations

We understand that unexpected medical emergencies or serious personal situations may arise. If you need to cancel services due to a medical emergency or other serious circumstances:

• Contact us as soon as possible
• Provide appropriate documentation (medical certificate, etc.)
• We will work with you on a case-by-case basis to find a fair resolution
• Options may include rescheduling, extended program duration, or partial refunds

7.2 Technical Issues

For virtual sessions, if technical difficulties on our end prevent service delivery:

• We will reschedule the session at no additional cost
• If rescheduling is not possible, a full refund for that session will be provided
• Technical difficulties on your end (internet connectivity, equipment issues) do not qualify for refunds unless we cannot accommodate reasonable rescheduling

8. Package Transfers and Credits

8.1 Session Transfers

Unused sessions from multi-session programs may be transferred to another person under the following conditions:

• You must notify us in writing of the transfer request
• A $50 administrative transfer fee applies
• The recipient must agree to our Terms and Conditions
• Transfers are subject to our approval and coach availability
• Sessions must be used within the original program timeframe

8.2 Service Credits

In certain circumstances, we may offer service credits instead of refunds:

• Credits can be used for any Interview Mastery services
• Credits are valid for 12 months from the date of issue
• Credits are non-transferable and non-refundable
• Expired credits cannot be reactivated or refunded

9. Disputes and Resolution

If you disagree with a refund decision or have a dispute regarding charges:

• Contact us directly at [email protected] to discuss the matter
• We will make every effort to resolve disputes fairly and promptly
• Most issues can be resolved through direct communication within 5-10 business days
• If we cannot reach a satisfactory resolution, you may pursue remedies as outlined in our Terms and Conditions

10. Chargebacks

We encourage you to contact us directly to resolve any payment or service issues before initiating a chargeback with your credit card company or bank. Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Suspension or termination of services
• Restriction from future services
• Legal action to recover costs and fees associated with the chargeback process

If you have already contacted us and remain unsatisfied with the resolution, please provide documentation of your communication attempts before proceeding with a chargeback.

11. Program Expiration

Multi-session programs have expiration dates to ensure timely completion and maximum benefit:

• Standard programs expire 6 months from the purchase date
• Extended programs may have longer validity periods as specified at purchase
• Extensions may be available upon request for an additional fee
• Unused sessions cannot be refunded after the program expiration date
• We will send reminder notifications as your program expiration approaches

12. Modification of Services

We reserve the right to modify our services, pricing, and programs. If significant changes occur that affect your purchased services:

• We will notify you of the changes
• You may be offered the option to continue with modified services or request a prorated refund for unused portions
• Changes will be implemented in accordance with applicable consumer protection laws

13. Force Majeure

In the event of circumstances beyond our reasonable control (natural disasters, pandemics, government actions, etc.) that prevent us from delivering services:

• We will make reasonable efforts to reschedule affected sessions
• If rescheduling is not feasible within a reasonable timeframe, prorated refunds will be provided
• We are not liable for any consequential damages resulting from force majeure events

14. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. However, any changes will not affect refund terms for services already purchased before the policy change.

We will notify clients of significant policy changes via:

• Email notification
• Website announcement
• Update to the "Last Updated" date at the top of this policy

15. Contact Information for Refund Requests

16. Acknowledgment

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with any part of this policy, please contact us before making a purchase to discuss your concerns.

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